Refund and Returns Policy

Refund and Returns Policy

At Paysivo Shop, we sell digital products such as gift cards, game cards, subscription cards, and digital codes.

Digital products are delivered after payment confirmation. Because these products are digital codes, refunds are not available after the code has been delivered or used.

Refunds may be approved only in the following cases:

1. The order has not been delivered yet.
2. The delivered code is invalid and the issue is confirmed after review.
3. The customer paid but the order could not be completed.
4. Duplicate payment or payment error.

Once a digital code has been delivered to the customer, it cannot be returned, exchanged, or refunded, unless the code is proven to be invalid before use.

Customers must contact us within 24 hours of receiving the code if there is any issue.

To request support or a refund review, please contact us at:

support@paysivo.com

Please include your order number, email address, and a clear explanation of the issue.

Paysivo Shop reserves the right to review each request before approving or rejecting a refund.